Terms of Service

LUMARIS CARE TERMS OF SERVICE

Last updated: 23rd May 2026

Please read these terms of service carefully before using our service.

1 - Interpretation and Definitions

The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

For the purposes of these terms of service

"Terms of Service" (also referred to as "Terms") means these Terms of Service that form the entire agreement between you and the company or operator regarding the use of the service.

'Account' means a unique account created for you to access our service or parts of our service.

'Application' means the software program provided by the company or operator downloaded by you on any electronic device, named Lumaris Care.

'Client' refers to users of the service who are matched or introduced to carers.

'Country' refers to the United Kingdom. "The Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to D.O.L. Ventures Ltd trading as Lumaris Care. Registered Address 21 Asholme West Denton NE5 2JR Newcastle upon tyne Company Number (17001260)

'Content' refers to content such as text, images, or other information that can be posted, uploaded, linked to, or otherwise made available by You, regardless of the form of that content.

"Device" means any device that can access the Service, such as a computer, a cell phone, or a digital tablet.

'Feedback' means feedback, innovations, or suggestions sent by you regarding the attributes, performance, or features of our service.

"Operator" (referred to as either "the Operator", "We", "Us" or "Our" in this Agreement) refers to Lumaris Care

'Service' refers to the application or the website or both. "Third-party social media service" means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the service. 'Website' refers to Lumariscare.com{-- INSERT YOUR MARKETPLACE WEBSITE URL --}}. 'You' means the individual accessing or using the service or the company or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

2 - Contact Us

If you have any questions about these Terms of Service, you can contact us:

• By email: lumariscare@gmail.com
• By visiting this page on our website: {{-- INSERT HERE THE URL OF YOUR CONTACT PAGE --}}

3 - Acknowledgment

These are the Terms of Service governing the use of this website and the agreement that operates between you and the company or operator. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms of Service. These Terms of Service apply to all visitors, users, and others who access or use the Service.

By accessing or using the website, you agree to be bound by these Terms of Service. If you disagree with any part of these Terms of Service, then you may not access the Service.

You represent that you are over the age of 18. The company or operator does not permit those under that age to use the service. By connecting, rendering or receiving care through the website, you warrant that you are legally capable of entering into binding contracts.

Your access to and use of the website is also conditioned on your acceptance of and compliance with the privacy policy of the company or operator. Our Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your personal information when you use the application or website and tells you about your privacy rights and how the law protects you. Please read Our Privacy Policy carefully before using Our service.

4 - Governing Law

The laws of the country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the application or website may also be subject to other local, state, national, or international laws.

4.3 - Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

4.4 - Waiver

Except as provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

5 - User Accounts

5.1 - Account Creation

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on Our Service.

You may not use as a username the name of another person or entity or one that is not lawfully available for use; a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation; or a name that is otherwise offensive, vulgar or obscene.

5.2 - Account Information

You may be asked to supply certain information relevant to your account, including, without limitation, your name, your email, your phone number, and your address.

You may have to provide documents to comply with identity verification.

Before or during posting your carer profile, you may be asked to supply, without limitation, your bank account details and your identity documents for the purposes of payment.

Before or during making arrangements for care services, clients may be asked to supply, without limitation, your debit card number, the expiration date of your debit card and your billing address.

5.3 - Account Review

Though we perform our due diligence, including careful vetting, we do not endorse any users. We do not accept any responsibility for the reliability, accuracy, and completeness of any information provided by users.

5.4 - Account Password

You are responsible for safeguarding the password that you use to access the website and for any activities or actions under your password, whether your password is with our service or a third-party social media service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

5.5 - Account Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if You breach these Terms of Service. Upon termination, your right to use the service will cease immediately.

If you wish to terminate your account, you may simply discontinue using the service or delete your account from the Service, or contact Us for help.

6 - Content

6.1 - Your Right to Post Content

Our service allows you to post relevant details. You are responsible for the content that you post to the website, including its legality, reliability, and appropriateness.

By posting your details, such as carer profile or care jobs, to the service, you grant us the right and licence to publicly display and distribute such content where needed on and through the service. You represent and warrant that (i) the details are yours (you own them) or you have the right to use them and grant us the rights and licence as provided in these Terms, and (ii) the posting of your details on or through the website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

6.2 - Content Restrictions

You may not transmit any content that is unlawful, offensive, upsetting, intended to disgust, threatening, libellous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

• Unlawful or promoting unlawful activity.
• Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
• Spam, machine, or randomly generated, constituting unauthorised or unsolicited advertising, chain letters, any other form of unauthorised solicitation, or any form of lottery or gambling.
• Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorised access to any data or other information of a third person.
• Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity, or other rights.
• Impersonating any person or entity, including the company or operator and its employees or representatives.
• Violating the privacy of any third person.
• False information and features.

6.3 - Content Backups

Although regular backups of content are performed, the company or operator does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The company or operator will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of content. But you acknowledge that the company or operator has no liability related to the failure to successfully restore content to a usable state. You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

7.1 - Position of the website

Our role is one of a facilitator or an introductory agency between carers and clients who require their services. We are, therefore, a third party which limits liabilities in any disputes between both transacting parties. Any agreement entered into by both parties does not form a part of any agreement we have with you.

Payments You represent and warrant that: (i) You have the legal right to use any debit card(s) or other payment method(s) in connection with any service, and (ii) the information you supply to us is true, correct, and complete. By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

7.4 - Prices Policy

The company or operator and carer reserve the right to revise their prices at any time prior to accepting a request.

The prices quoted may be revised by the company or operator or carer subsequent to accepting a request in the event of any occurrence affecting delivery caused by government action, specific specialised duties and any other matter beyond the control of the company or operator or the carer. In that event, You will have the right to cancel your request.

7.5 - Payments

Payment can be made through various payment methods we have available. We rely on payment gateways that have their own terms of service and their own limitations.

Payment cards (credit or debit cards) are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of the service.

7.6 - Commission

We charge you some fees (and applicable taxes) for facilitating the process and the use of our website. We charge a 12% commission of whatever rates the carer charges, paid from both the carer's and the client's sides, respectively. It is calculated pro rata. If the agreement is for hourly/daily/overnight care, a daily cut of 12% is deducted from the carer's charge while the client pays the agreed charge plus a 12% markup. If it is for an extended period (live-in care). 12% is charged weekly for the entire duration of the shift as the case may be.

7.8 - Order Cancellation

We reserve the right to refuse or cancel Your request if fraud or an unauthorised or illegal transaction is suspected. If something outside Your control requires You to cancel an Order, or if You think your Order should be refunded, contact Us.

7.9 - Order Dispute

If a Buyer or a Seller disputes an Order, the Company or Operator should be notified. The dispute will be resolved at Our sole discretion.

8 - Disclaimer of Warranties and Limitation of Liability

8.1 - Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company or Operator and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD (or its equivalent in the Service local currency) if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or Operator or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or Operator or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, each party's liability will be limited to the greatest extent permitted by law.

8.2 - "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company or Operator, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of the course of dealing, performance, usage or trade practice. Without limitation to the foregoing, the Company or Operator provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor Operator nor any of the company's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company or Operator are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

8.3 - Links to Other Websites

Our service may contain links to third-party websites or services that are not owned or controlled by the company or operator.

The company or operator has no control over and assumes no responsibility for them content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company or Operator shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise You to read the terms of service and privacy policies of any third-party websites or services that You visit.

8.4 - Translation Interpretation

These Terms of Service may have been translated if we have made them available to you on our service. You agree that the original English text shall prevail in the case of a dispute.

9 - Disputes Resolution about the Service

If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the company or operator.

10 - Intellectual Property of the Service

The Service and its original content (excluding content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company or Operator and its licensors.

The service is protected by copyright, trademark, and other laws of both the country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the company or operator.

11 - Your feedback to Us

You assign all rights, title, and interest in any feedback you provide the company or operator. If for any reason such assignment is ineffective, you agree to grant the Company or Operator a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and licence to use, reproduce, disclose, sub-license, distribute and modify such Feedback without restriction.

12 - Changes to these Terms of Service

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Application or Website and the Service.