Privacy Policy

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LUMARIS CARE PRIVACY AND COMPLIANCE POLICY

Lumaris Care Customer Privacy Notice

Registered Name: D.O.L Ventures Ltd\ Email: lumariscare@gmail.com\ Phone Number: [Insert Phone Number]\

We are the controller of your personal data.

This privacy notice explains:

  • What personal information we collect and use, and why
  • Our lawful bases for processing personal data
  • Your data protection rights
  • Where we obtain personal information from
  • How long we keep information
  • Who we share information with
  • How to complain

What Information We Collect, Use and Why

Information We Collect to Provide Services

We collect or use the following information to provide services:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Health information (including dietary requirements, allergies, and health conditions)
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Photographs or video recordings
  • Call recordings
  • Records of meetings and decisions
  • Identification documents
  • Information relating to compliments or complaints

Special Category Information Used to Provide Services

This information is subject to additional protection due to its sensitive nature:

  • Health information

Information Collected for the Operation of Customer Accounts and Guarantees

We collect or use the following information:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details

Information Collected for Service Updates or Marketing Purposes

We collect or use the following information:

  • Names and contact details
  • Addresses
  • Location data
  • Recorded images, such as photos or videos
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Records of consent, where appropriate

Information Collected to Comply with Legal Requirements

We collect or use the following information:

  • Name
  • Contact information
  • Identification documents
  • Financial transaction information
  • Criminal offence data (including Disclosure and Barring Service (DBS), AccessNI, or Disclosure Scotland checks)
  • Any other personal information required to comply with legal obligations
  • Safeguarding information

Special Category Information Used to Comply with Legal Requirements

This information is subject to additional protection due to its sensitive nature:

  • Health information

Information Collected for Recruitment Purposes

We collect or use the following information:

  • Contact details (e.g. name, address, telephone number, or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo identification
  • Employment history (e.g. job applications, references, or secondary employment)
  • Education history (e.g. qualifications)
  • Right-to-work information
  • Details of criminal convictions (e.g. DBS, AccessNI, or Disclosure Scotland checks)
  • Security clearance details (e.g. basic checks and higher security clearance)

Special Category Information Used for Recruitment

This information is subject to additional protection due to its sensitive nature:

  • Health information

Information Collected for Queries, Complaints, or Claims

We collect or use the following information:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Call recordings
  • Customer or client accounts and records
  • Financial transaction information

Information Collected to Match Carers with Service Users

We collect or use the following information:

  • Names and contact details
  • Addresses
  • Date of birth
  • Records of meetings and decisions
  • Identification documents
  • Information relating to compliments or complaints
  • Financial transaction information
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Records of consent, where appropriate

Special Category Information Used to Match Carers with Service Users

This information is subject to additional protection due to its sensitive nature:

  • Health information

Lawful Basis and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Further information about lawful bases can be found on the Information Commissioner's Office (ICO) website.

Your data protection rights include:

Right of Access

You have the right to ask us for copies of your personal information and details about how we use it.

Right to Rectification

You have the right to ask us to correct personal information that you believe is inaccurate or incomplete.

Right to Erasure

You have the right to ask us to delete your personal information, subject to our Terms of Service and legal obligations.

Right to Restrict Processing

You have the right to ask us to limit how we use your personal information.

Right to Object

You have the right to object to the processing of your personal data.

Right to Withdraw Consent

Where we rely on consent as our lawful basis, you have the right to withdraw your consent at any time.

If you make a request, we will respond without undue delay and within one month.

To exercise your rights, please contact us using the details at the top of this notice.

Where We Get Information From

We obtain personal information from:

  • Directly from you

  • CCTV footage or other recordings

  • Healthcare providers

  • Councils and other public sector organisations

  • Publicly available sources

  • Previous employers

  • Suppliers and service providers

  • Third parties, including:

    • Former employers
    • Individuals providing character references

How Long We Keep Information

Your personal information is stored for as long as you maintain an account on our platform and for up to six months after account deletion.

Who We Share Information With

Data Processors

  • Stripe
  • Sharetribe
  • Zapier

These processors assist us by:

  • Processing payroll information
  • Managing IT systems
  • Processing payments

Other Organisations We May Share Information With

  • Insurance companies
  • Healthcare providers
  • Organisations involved in safeguarding
  • Financial or fraud investigation authorities
  • Relevant regulatory authorities
  • Warranty and guarantee providers
  • Organisations we are legally required to share information with
  • Emergency services
  • Publicly on our website (limited to information relevant for job matching or advertising purposes)

How to Complain

If you have concerns about our use of your personal information, you can contact us at:

Email: lumariscare@gmail.com \ Phone: -